Positec Australia Pty Limited ACN 101 682 357 provide the following warranties for all WORX products determined by Positec Australia Pty Limited to have a defect or major failure in their materials or workmanship.
Standard Replacement Warranty
In addition to any rights and remedies you may have under the Australian Consumer Law and any other applicable law, if your WORX product becomes defective due to faulty materials or workmanship within a period of 2 years from the date of purchase (or 3 years from the date of purchase, if you have registered your WORX product online within 30 days of purchase), we guarantee to:
Extended Warranty (Online registration only)
You may extend the warranty period of your WORX product (some product exclusions apply) to 3-years, by completing our online registration found here:
https://au.worx.com/register-your-tool/
*Registration must be completed within 30 days of purchase.
Your warranty is subject to the following conditions:
Your warranty does not cover:
Important note for Australian consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Invalid Claims
For any claims deemed to be invalid under this warranty, Positec Australia has no obligation to provide a refund or replacement and will not be liable for any costs incurred in making the warranty claim, including transport or return freight.
How to make a claim:
For claims under this WORX warranty, please contact the WORX customer service team via email at: [email protected]
To make a claim you will need to provide:
Positec Australia reserves the right to inspect any products, or accessories on which a warranty claim is being made, in order to assess eligibility of the actual item for warranty and to ensure appropriate resolution of the warranty claim.
Once your return request is reviewed, a customer service representative will make contact and provide further details. If applicable, a replacement item will be dispatched, or a refund will be processed.
Any expense you incur in claiming under the WORX warranty will be borne by you. If the product is not faulty, or the fault is caused by misuse or abnormal use, WORX has no obligation to provide a refund or replacement.
Refunds
If a refund is applicable, it will be processed within 10 business days of your claim being approved. The refund will be processed through bank transfer, credit card refund, or PayPal refund, depending on how you made your purchase.
All refunds being processed via PayPal will be less any fee levied by PayPal unless the refund is due to the fault of WORX. This aligns with PayPal’s Fee Refund Policy and the fee amount will vary according to the PayPal Terms & Conditions.
Warranty FAQ
All warranty claims can be made online by emailing us at: [email protected]
You can also contact us on our WORX Helpline: 1300 889 028
If your product was not purchased through WORX Australia, it won’t be eligible for warranty, and you’ll need to lodge any warranty claims with the original seller.
Providing the serial number is crucial for verifying your product’s authenticity, determining its warranty eligibility, identifying your specific model for better customer service, tracking any previous repairs, and establishing ownership in cases like theft or recalls.
You can find the serial number of your product on the specification label, which may vary in location depending on the type of product you have. It will start with the numbers 20
You can locate the model number of your product on the specification label, which may vary in location, depending on the product you have. It will begin with the letter W.
To claim your WORX warranty, you’ll need a valid proof of purchase: an order # / receipt from WORX. You can also use a credit or debit card statement that specifically verifies the purchase.
You will need to ask the gift giver for a copy of their receipt/ order details in case you need to make a warranty claim.
Batteries and chargers are only covered under warranty for 12 months from the original date of purchase. Accessories are excluded from extended warranty periods.
Yes, you can. Please register your product here: https://au.worx.com/register-your-tool/
Unfortunately, we do not have any dedicated service agents.
Shipping costs may be covered depending on the nature of the warranty claim. If a product needs to be returned, we may provide a shipping label or reimburse shipping costs in certain circumstances. Please check with customer support for details.
Warranties are non-transferable. The warranty applies only to the original purchaser.
You can reach our customer support team via email at [email protected] or by phone at 1300 889 028.
© Positec Australia 2025