Warranty Policy

WORX Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Where a failure does not amount to a major failure, we are entitled to choose between providing you with a repair, replacement or refund. 

To obtain compensation, you would need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by us to comply with a consumer guarantee under the Australian Consumer Law. 

Such evidence may include photographs, statutory declarations, receipts or reports (e.g. from your doctor), depending on the loss or damage.

In addition to any rights and remedies you may have under the Australian Consumer Law and any other applicable law, if your WORX tool becomes defective due to faulty materials or workmanship within a period of 2 years from the date of purchase (or 3 years from the date of purchase if you register your WORX product online within 30 days of purchase), we guarantee to:

• Replace or repair all defective parts, free of charge; or
• Repair products free of charge; or
• Replace the unit with a new or re-conditioned unit free of charge.

Your warranty is subject to the following conditions:

• The 3 year warranty period will only apply if you register your WORX product on the Internet at au.worx.com within 30 days of purchase (without registration, the 2 year warranty period will apply).
• Battery packs & Chargers are guaranteed for a 12 month period only, regardless of online product registration.
• The tool has not been misused, abused, neglected, altered, modified or repaired by anyone other than an authorized service centre.
• Only genuine WORX accessories and parts have been used on or with the product.
• The tool has been subjected to fair wear and tear.
• The tool has not been used for trade or professional purposes.
• The tool has not been used for rental purposes.
• The tool has not sustained damage through foreign objects, substances or accidents.