WORX Warranty Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, we are entitled to choose between providing you with a repair, replacement or refund.
To obtain compensation, you would need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by us to comply with a consumer guarantee under the Australian Consumer Law.
Such evidence may include photographs, statutory declarations, receipts or reports (e.g. from your doctor), depending on the loss or damage.
In addition to any rights and remedies you may have under the Australian Consumer Law and any other applicable law, if your WORX tool becomes defective due to faulty materials or workmanship within a period of 2 years from the date of purchase (or 3 years from the date of purchase if you register your WORX product online within 30 days of purchase), we guarantee to:
Your warranty is subject to the following conditions:
Your warranty does not cover:
For claims under this WORX warranty, please contact the WORX Helpline.
To make a claim you will need to provide your online registration document (if claiming under the 3 year warranty) and proof of purchase in the form of a valid receipt that displays the date and place of purchase. Any expense you incur in claiming under the WORX warranty will be borne by you.
All orders are dispatched directly from our Australian warehouse within two business days and are registered and insured free of charge.
We guarantee satisfaction; if you are unhappy for any reason you may return the purchased item within 14 days of receipt. It must be returned unused and in original packaging. You will be responsible for shipping costs.
WORX Helpline 1300 889 028
This guarantee statement does not replace but is in addition to your statutory rights.
This warranty applies only to the original purchaser and may not be transferred.
All repairs and replacement tools will be covered by the limited warranty of the balance of the warranty period from the date of the original purchase.
This WORX warranty is provided by Positec Australia Pty Limited ACN 101 682 357