Free Shipping over $99

Shipping Policy

Freight Charges – Australia Wide

Standard delivery costs are as follows:

Accessories – $7.50

Powertools – $11.00

Garden Tools – $17.50

WX051 Pegasus $25.50

WG050 Aerocart $25.50

Landroids $19.95

For online purchases of multiple products, a delivery discount is calculated at checkout.

We currently only deliver to Australian addresses. 

Delivery is provided either by Australia Post,  StarTrack, TNT and Mail Plus.  The relevant tracking links are:

AusPost: https://auspost.com.au/mypost/track/#/search 

StarTrack: https://startrack.com.au/track/search

TNT: https://www.tnt.com/express/en_au/site/home.html 

Mail Plus: https://mailplus.com.au/ 

All deliveries can be tracked at all times via their online tracking systems. Once dispatched you will be notified by email and a tracking number will be supplied.

Delivery Times

Expected time of delivery is typically 2-10 working days depending on your location. Please keep in mind that if there is a back-order, if you are located rurally this may cause an extended delay.

We aim to do same or next day dispatch for all in-stock items that are purchased from Monday to Friday. Unfortunately it is impossible for us carry all stock items 100% of the time. If an item is ordered that is out of stock we will ensure they are priority goods and will be dispatched as soon as possible.

In the event of a stock item being ordered whilst out of stock the customer will be notified immediately by phone or email.

During COVID-19  Lockdown periods –  Delivery & Delivery Delays

Australia Post may implement Authority to Leave for all orders during Covid lockdown periods, ensuring there is no physical contact during the delivery process.  Large orders comprising of two or more parcels can be separated in transit, and as such may arrive on different days. 

Insurance

We offer insurance on all orders to cover you in the unlikely event that your delivery gets damaged or goes missing during transit. Any freight that is damaged in transit or arrives damaged must be reported to Worx within 24 hours of taking delivery. Claims made out side of 24 hours may be rejected by the carrier.

It is the responsibility of the receiver to inspect parcels before signing for them, if a damaged parcel is signed for insurance may be void. Please sign STC (subject to checking) if packaging has been damaged to ensure appropriate claims can be made.

Courier Deliveries

Courier deliveries will only be made to fixed addresses.

Goods that are left at unattended premises are the responsibility of the receiver.

Please ensure we are aware of any special delivery requirements.