Privacy Policy

At Positec Australia Pty Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website au.worx.com, use our services, and purchase our products.

By accessing or using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website or interact with our services:

• Personal Identification Information: Name, email address, phone number, billing/shipping address, payment details, and other information necessary to process your orders.
• Website Usage Data: Information about your use of our website, such as IP addresses, browser type, device information, pages visited, time spent on the site, and other analytics data.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, track user activity, and improve website functionality. You can modify your browser settings to refuse cookies, but this may affect your experience on the website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfill your orders.
• To improve our website’s functionality and user experience.
• To communicate with you about your orders, products, services, and promotions.
• To respond to customer inquiries and support requests.
• To comply with legal and regulatory obligations, including Australian Privacy Principles (APPs) under the Privacy Act 1988.

3. How We Protect Your Information

        We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or alteration. This includes using secure servers and encryption technologies for payment transactions. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your personal information.

4. Disclosure of Your Information

We may disclose your personal information to:

• Third-party service providers: Such as payment processors, delivery companies, and marketing platforms to assist with business operations.
• Legal authorities: When required by law or to comply with legal processes, such as responding to court orders or requests from regulatory bodies.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Your Rights and Choices

As an Australian resident, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may update or correct any inaccuracies in your personal information.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-out: You can opt-out of receiving marketing communications by clicking the “unsubscribe” link in emails or by contacting us directly.

To exercise these rights or for any inquiries about your personal information, please contact us at: [email protected] or 1300 889 028

 

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalise your experience, analyse website usage, and deliver targeted advertisements. You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

7. Third-party Websites

Our website may contain links to third-party websites that are not owned or operated by us. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website with a revised “Effective Date.” Please review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Positec Australia

[email protected]

1300 889 028

Suite 3.20
(Level 3) Platinum Building (West Wing)

4 Ilya Avenue 

Erina NSW 2250

Australia